SAP R/3 форум ABAP консультантов

[Лилиана Чижова]

В работе нашего агентства находится вакансия крупной европейской компании, являющейся ведущим производителем мировой индустрии грузовой коммерческой техники.

Думаем, что она может быть интересна и Вам.

Позиция в IT отделе SAP консультант.
Location: Moscow


SC should have a high level of general SAP knowledge

-good level of the English or German language

-good level of Microsoft Office software

-two primary tasks of SC are connected with the fact that he has more SAP knowledge than the average MAR user
a)help users solve SAP problems (using his knowledge)
b)train & consult the users to forward his knowledge to the user

-all 'helping' actions by SC should be recorded in our incident management system. SC is expected to :
a)create calls
b)follow the status of his calls
c)translate and communicate information between IM-system and user
d)follow up on tickets placed into his responsibility

-recurring tasks to help users should be followed up with creating instructions by SC to help users help themselves in such occurrences in the future

-SC should analyze & prioritize incidents and divide between single incidents, problems & change requests

-SC should be eager to help solving incidents, problems with his own knowledge as well as with fulfilling necessary tests

-SC should document his work according to local requirements

-help creating-, amending- and support following-IT guidelines

-during his work SC will communicate with central IT in Germany as well as local IT

-willingness to help with no SAP IT tasks
f.e. ICS, Citrix 1st level admin, PMC,

Further to this, following will be appreciated :
-1C (8.1) Administration knowledge
-General 1C (8.1) usage knowledge
-ITIL knowledge